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Challenging information on your credit report

Posted: 25 Jul 2019

3 mins to read

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An error on your credit reports could lead to lower credit scores, which would negatively affect your ability to open a new credit account or get a loan.

If you think that any items on your credit report from one or more of the credit bureaus are out of date or incorrect, you can take steps to correct the information and have incorrect details taken off your credit reports.

Information you can challenge on your report includes:

  • Payments reported late that were actually on time.
  • Accounts that aren’t yours/that you know you didn’t open.
  • Inaccurate credit limits, loan amounts or account balances.
  • Inaccurate account status, for example, an account status reported as past due when the account is actually current.
  • Any notices, judgments, arrears, defaults, or other information that shouldn’t be on your report – keep in mind that there are retention periods attached to credit report information, for more on those, visit Retention periods.

Investigation process

The credit bureau will mask the disputed information from view while the dispute investigation is underway. When the feedback has been received from the data supplier, the disputed information will either be amended or deleted (depending on the feedback) or will be retained and you will be provided with credible evidence in support of the information. Where no feedback is received within the 20 business day period, the dispute will be resolved in your favour.

Any data you provided about the inaccuracy of the information will be forwarded to the original information provider. The information provider is then required to investigate and provide feedback to the credit bureau.

Once the investigation is complete, the credit bureau will provide you with the results.

Check with all the bureaus

If there is inaccurate information on one credit bureau’s version of your credit report, it’s likely that the information will also be inaccurate in the reports of the other bureaus. You should check credit reports from all six South African bureaus to be sure that the information in each is complete and accurate. Each credit bureau has its own information challenging and dispute logging process, so check the details on each site.

To log a dispute with Compuscan, log into the MyCreditCheck portal at www.mycreditcheck.co.za and follow the prompts. Alternatively, email [email protected] or call the Compuscan call centre on 0861 51 41 31.

Still not satisfied?

If you are not satisfied with the outcome of the dispute investigation, you can contact the Credit Ombud at 086 166 2837 or www.creditombud.org.za.